Embrace the Comfort
Enjoy the freedom to work from the coziness of your home!
We make
Customer Service Shine
by endeavoring to attract top-tier talent,
provide them with exemplary support and nurturing,
with the ultimate aim to enable them to deliver the highest
quality services to Lufthansa Group customers.
Benefits
Smooth Relocation
Lufthansa InTouch Brno ensures a hassle-free move, covering your accommodation for 2 months and providing up to 5 000 CZK travel reimbursement or self-financing for living arrangements (for 2 months).
Elevate your career
Exclusive internal recruitment for higher roles, coupled with personalized training for your career ascent. Join us and grow from within.
Fly Smart
Access discounted flight tickets from day one and discover the world with us.
Explore Globally
Join the "On the Move" program for a 2-month work adventure in another Lufthansa InTouch location.
Hub Exploration Program
Immerse yourself in the “Airport & Product Days” experience, visiting our hubs in Frankfurt, Munich, Zurich, and Vienna to gain valuable insights and expertise.
Lifestyle full of benefits
Our Edenred Cafeteria points and MultiSport Card will allow you to enjoy sport, culture, wellness, and healthcare benefits.
Flexibility at its Best
Explore home based and part-time options after 6 months, for a work style that suits you best. And for teams that operate nights and weekends, we provide additional compensation.
Refer & Earn
Recommend a friend and pocket up to 60000 CZK.
Workplace Retreat
Unwind in our relaxation zones, quiet rooms, and massage chair for ultimate office comfort. Cover your meals with a company contribution of CZK 85 per day, and coffee on the house!
Mindful Assistance
Access our company psychologist from day one for comprehensive mental support.
Extra Getaway Time
Enjoy 22 days of vacation from day one and 25 days after 3 years, giving you more time to relax and recharge.
Milestone Recognition
Be appreciated for your loyalty at your 2nd, 5th, 10th, 15th, and 20th year with certificates and gifts.
Staff Privileges
Enjoy exclusive Lufthansa Group offers and advantages.
Language Learning
Dive into languages with support for Czech and German courses.
Easy Integration
We are partners of Brno Expats Centre, who is providing essential expat services — from legal advice to translators. Join us and experience a home away from home.
Home Based Position
Please note that this opportunity is available only within the territory of the Czech Republic.
Save & Thrive
Cut costs and time, allowing you to invest in what truly matters.
Personalize Your Space
Design a workspace that inspires and invigorates you daily.
Channel Your Focus
Unlock your maximum potential in a concentrated work environment for optimal efficiency.
Stay Connected
Seamlessly connect through various communication channels, engaging office days, team-building events, and exclusive networking opportunities. Elevate your work-life balance today!
How we live the Lufthansa values
A Lufthansa Company:
We live the Lufthansa spirit.
Roman Tesař - Site Operations Manager Lufthansa InTouch Brno.
“Being part of the Lufthansa Group gives you a sense of belonging. Our common values and goals reflect in everything we do and the key to our success is our people! As part of the Lufthansa network, Lufthansa InTouch is always by the side of our customers and ready to make their travels an unforgettable experience. For that reason, we are always looking for like-minded people. Explore a career where your skills take flight, and every day presents a new adventure. “
International Team Spirit:
We think global! We love working with colleagues from other cultures and countries. We operate as one global team.
Anna Romanenko - Team Leader of German GenRes and Flexi teams.
“From my very first day in Lufthansa InTouch, I have been meeting amazing colleagues from all over the world – it not only fosters diverse perspectives in our daily work and communication, but also encourages innovation and collaboration. In my team alone, we have people from over 15 different countries, and it helps me develop leadership skills in this multicultural environment, by seeing individual potential and contributing to my team’s professional and personal growth. Last but not least is constant learning about other cultures – you feel like you are travelling across the globe every day, without even leaving the office!”
Quality Leader:
Exceeding expectations – that’s our commitment to our business and personal development.
Riccardo Rossi - CSC, Italian Language Specialist. Quality Leader
"Since the beginning of my professional journey, I have always put quality in the first place. I am lucky enough to have found a company where quality is not only an integral part of the job, but is one of the core values. It is a component of our service that the customer appreciates most, and why they always choose us. What differentiates our company from others is that every colleague contributes to the development and growth of quality, making it a team effort that customers recognize. I believe quality is the engine of our success, therefore I always do my best to be a quality leader."
Individual Caring:
We are driven to effectively care about our customers and colleagues alike.
Oleg Marychev - Lead Team Leader - Fulfillment&Ticketing Department, Customer Feedback Management.
“I consider myself fortunate to work alongside colleagues and a team who share the same individual caring principles as I do. Our commitment to go the extra mile, applying best of our knowledge, finding most suitable solution and providing thoughtful assistance in every situation, makes our work more fulfilling. Ultimately, individual caring approach fosters satisfaction, loyalty, and trust as well as leads to a more positive work environment. For me, this is not just a value, but a way of behaving and a mindset that is essential for success in customer service and the well-being of its employees.”
People Business:
Our professional spirit is shaped by individual interactions – with our customers and amongst colleagues.
Sofia Prokulevych - Training Specialist & Coordinator.
“I believe, that every company’s biggest value is their employees. There is a simple formula, that reflects Lufthansa InTouch spirit: successful employee = successful employer. We are very pleased to introduce Lufthansa world to our colleagues from the first moment of joining Lufthansa InTouch and to lead them though the exiting journey every day. By encouraging our people to grow and develop professionally and personally we build a strong, prosperous team.”
It isn't just about work
