Our Locations

A Global Team with a Local Touch

With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That's why our customers always hear a local accent.

Berlin, Germany

515 Employees
5 Languages

Brno, Czech Republic

324 Employees
12 Languages

Cape Town, South Africa

310 Employees
5 Languages

Dublin, Ireland

130 Employees
7 Languages

Istanbul, Turkey

255 Employees
3 Languages

Manila, Philippines

255 Employees
1 Languages

Peterborough, Canada

346 Employees
5 Languages

The numbers speak for themselves.

2 000
Customer Service Consultants
30
languages
24
hours a day
365
days a year

Our Services

How We Work
Want to know more about Lufthansa InTouch and what we do? This video will give you a good idea.

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Making Bookings

We handle flight reservations and ticket sales. We also manage Special Service Requests like advanced seat reservation, special meals and mobility assistance.

Miles & More

Lufthansa loyalty programme - we assist members of the Miles & More programme with miles accrual and account maintenance, provide baggage tracing services, and handle Customer Feedback Management.

Online check-in

We assist passengers with check-in procedures (online, mobile or telephone check-in) and information about airport lounges, airport dayrooms, First Class Terminals, baggage, and services.

Our values

Our Core Values are at the Heart of our Corporate Culture
These values reflect our corporate identity and guide how we interact with our colleagues and customers.

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Lufthansa Company

We live the Lufthansa spirit!

International Team Spirit

We think global! It’s a joy for us to work with colleagues from other cultures and countries.

People Business

Our professional spirit is shaped by individual interactions – with our customers and amongst colleagues.

Individual Caring

We are driven to show our customers and colleagues how much we care.

Quality Leader

Exceeding expectations – that’s our commitment to our business and our personal development.