Our Offer

Air Travel Customer Service Consultant - Work from HOME!

We at Lufthansa InTouch are at the centre of service excellence. We specialise in customer care in air travel for Lufthansa Group passengers. Our multicultural, multilingual teams operate from seven Service Centres worldwide. Working together as one global team, we provide five star services!

Do you want to work from home and use German / or Italian and English language?

GREAT, you are just the one we are looking for! :)

While working for us, you may be comfortably seated in your house or flat (due to legal frame we are looking for individuals located in the Czech Republic) and we will bring the work to you. Doesn’t it sound tempting?

We will take care of your internet connection - contribution of 500 CZK/gross/monthly, provide all the necessary hardware and you will simply log in and work. For this particular job we are looking for individuals fluent in German / or Italian and English language, reliable and flexible.

In an exchange, we can offer you a standard employment contract for unlimited period of time (including all the standard employee benefits as vacation entitlement, lunch vouchers, social and health insurance, etc. plus couple of really great benefits you cannot find anywhere else, as highly discounted flight tickets and Lufthansa InTouch employee status!).

Your task will be to assist Lufthansa’s customers over the phone to help them in regards the flight reservations, cancellations or online check in.

What do we look for in a candidate?

• Excellent written and verbal communication skills in German / or Italian and English;
• Positive ‘can do’ attitude
• Eagerness to help our customers
• Advanced PC user
• Willingness to work Mon – Sun shift patterns (attractive compensation rates)
• Owner of smartphone :)

We are proud to offer:

• Amazing flight privileges – travel for massive flight discounts! (for you and your immediate family/friends, including Hotel/Car Hire/etc. discounts)
• Amazing people on board :)
• Professional in-house training and learning opportunities
• Monthly bonuses, unlimited contract
• Lunch vouchers, flexible benefits scheme (contribution to leisure time activities)
• Extensive visa support and relocation package (accommodation, travel costs)

We are the best at being InTouch!

We are driven to be the best. We at Lufthansa InTouch continuously upskill and train our colleagues; boost their product know-how and empower them to be confident in all aspects of services for air travellers.

Get InTouch with us!

WhatsApp: +420 734 681 185



Watch our video! https://www.youtube.com/watch?v=savcnsVOzbU

Information about the vacancy

Job location

Holandská 854/1, 639 00  Brno-Štýřice, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment



Bonuses, discount on company products / services, meal tickets / catering allowance, accommodation / housing allowance, educational courses, training, cafeteria, contribution to sport / culture / leisure, soft loans to employees, sick days, corporate events

Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (advanced), German (proficient)

Posted by

Lufthansa InTouch

The vacancy is suitable for graduates.

Suitable for parents on maternity and parental leave.

Suitable for the physically challenged. Attendance required – handicapped-accessible building. Suitable for: Disabled, Wheelchair bound.

Lufthansa InTouch
Andrea Blažková
Holandská 854/1
639 00  Brno-Štýřice
Česká republika
Phone: +420 515 503 141
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